Returns & Refunds

RETURNS & REFUNDS

Last updated: October 2026

We want you to be completely happy with your mirror. If something is not right, you can return your order within 14 days.

RIGHT OF WITHDRAWAL

As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If you ordered several items that are delivered separately, the period begins on the day you receive the last item.

To exercise your right of withdrawal, please inform us by a clear statement of your decision, for example by email to customersupport@danoravin.com or by letter to:

Verrox UG (haftungsbeschränkt)
Meichelbeckstraße 3
81545 München
Germany

To meet the withdrawal deadline, it is enough that you send your notice before the 14 days have ended.

HOW TO RETURN YOUR ORDER

1. Send us an email at customersupport@danoravin.com with your order number and let us know which items you would like to return.

2. We will reply with the return address and all further information.

3. Pack the items securely, ideally in the original packaging, and send them back to us within 14 days of your withdrawal notice.

Please do not send any returns without contacting us first, as we ship from more than one warehouse and need to give you the correct return address.

RETURN SHIPPING COSTS

You bear the direct costs of returning the goods. We recommend using a tracked shipping method, as we cannot take responsibility for returns that are lost on their way back to us.

CONDITION OF RETURNED ITEMS

You may of course unpack the mirror and check it the way you would in a shop. If an item shows signs of use beyond what is necessary to check its condition, features and functioning, we may deduct an amount for the loss in value from your refund.

REFUNDS

Once your withdrawal notice has been received, we will refund all payments you made, including the costs of standard shipping, no later than 14 days after we received your notice. Additional costs for insured express shipping are not refunded, as they arise from your choice of a more expensive type of delivery.

The refund will be made using the same payment method you used for your purchase, unless we have expressly agreed otherwise with you. You will not be charged any fees for the refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have sent them, whichever happens first.

Depending on your bank or payment provider, it may take a few additional days until the refund appears on your account.

DEFECTIVE OR DAMAGED ITEMS

If your mirror arrives damaged or does not work properly, please contact us at customersupport@danoravin.com with your order number and a short description, ideally with photos. We will send you a replacement or a refund. In this case, you do not have to pay any return shipping costs. Your statutory warranty rights remain unaffected.

QUESTIONS

If you have any questions about returns or refunds, we are happy to help. Just send us an email at customersupport@danoravin.com or call us at +491630384642.